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View Tickets

From the left menu bar, navigate to Support Center -> Tickets

Please follow the steps mentioned below:

Step 1: Click on Support

Step 2: Click on Tickets 

Step 3: Click on the (+ Create Ticket) button at the top right

Step 4: Enter the Title 

Step 5: Select the priority*  from the drop-down arrow

* Note : 

Normal (3-4 working days)- Normal issues have isolated impact and may have workarounds. Most issues are considered normal.

High (2-3 working days)- this is used for issues that are not critical, but that doeas have a significant impact or are important. These issues are prioritised in the current development phase.

Critical (within a working day)- failure in online payment, login errors on App/Connect portal, non-functional issues can be reported under critical priority. 

Closed Tickets resolved successfully. 

Step 4: Select the Task from the drop-down menu

Step 5: Enter the Description mentioning the details of the issue faced. 

Step 6: Click on Upload Attachments to add screenshots, if any.  

Step 7: Click on Create to create a ticket.
Step 8: All the created tickets will be visible on the listing page.

 Pro Tip: Ticket status namely Open, Work in Progress and Closed can be monitored anytime using the filters. The moment a ticket is closed the school or the Admin will get an automated mail informing that the issue has been resolved.