Login >> Select profile, school, and session

Please follow the steps mentioned below:

Step 1: Click on Tickets

Step 2: Click on the Add (+) button at the top bar.

Step 3: Select the Task from the drop-down menu.

Step 4: Select the priority* from the drop-down arrow.

* Note : 

Normal (3-4 working days)- Normal issues have isolated impact and may have workarounds. Most issues are considered normal.

High (2-3 working days)- this is used for issues that are not critical, but that does have a significant impact or are important. These issues are prioritised in the current development phase.

Critical (within a working day)- failure in online payment, login errors on App/Connect portal, non-functional issues can be reported under critical priority. 

Step 5: Enter the Title.
Step 6: Enter the Message mentioning the details of the issue faced.

Step 7: Click on Add Attachments to add screenshots/images, if any.

Step 8: Click on Create Ticket to create a ticket.

Step 9: All the created tickets will be visible on the listing page.

 Note: Ticket status namely Open, Work in Progress and Closed can be monitored anytime using the filters. The moment a ticket is closed the school Admin will get an automated mail and an app notification informing that the issue has been resolved.